Customer Success Coach

Company Description

Buildofarm is the #1 online educational platform for commodity brokers, dedicated to equipping individuals with the training, software, legal tools, and mentorship needed to build profitable brokerage businesses in the arbitrage economy. We are passionate about driving real-world results for our clients through a culture that values initiative, growth, and strategic support.

Role Description

This is a full-time, remote role for a Success Coach who will guide, support, and motivate our clients—new and aspiring commodity brokers—through their journey with Buildofarm. You will ensure clients engage deeply with our programs, overcome obstacles, and achieve their business goals.

Responsibilities

Onboard new clients and provide structured guidance through our educational and software ecosystem.

Facilitate regular coaching sessions to ensure clients are progressing, staying accountable, and implementing key strategies.

Break down complex brokerage and trading concepts into actionable steps that drive client confidence and execution.

Identify client roadblocks, troubleshoot issues, and coordinate with internal teams as needed.

Maintain detailed records of client milestones, ensuring a high level of personalized support.

Foster a positive, motivating environment that empowers clients to achieve their goals.

Qualifications

Experience in coaching, consulting, or client success roles, ideally in high-ticket or results-driven programs.

Exposure to commodities, oil trading, or B2B sales environments (preferred).

Familiarity with online education platforms and community-based coaching.

Strong communication and relationship-building skills, with a proactive, problem-solving mindset.

Financial or trading literacy is a plus.

Available full-time (40-50 hours/week), with commitment to ongoing learning and professional growth.

Salary: OTE $50,000 - $60,000/year plus performance bonus.

Location: US-based (remote)